LOADINGROOM – ESSENCE

SHIPPING

Goods will be dispatched on regular working days, Monday to Fridays. Orders are shipped via Fedex, UPS, and SF. When your order leaves our warehouse you will receive a tracking number via e-mail.
Free shipping on orders over $350.

INTERNATIONAL SHIPPING

* Shipping to Russia and Ukraine is temporarily unavailable.

IMPORTANT NOTE

Price Adjustment
We do not offer price adjustments. If an item you bought is lowered in price and you want to get a price adjustment, you should make a new purchase and return the original item. However, a return shipping fee will be deducted from your refund.

RETURNS

If you are not satisfied with our products, you can return them. Please submit a return request through your account. It must be done within 30 days of the original shipment date. We do not accept any return requests after 30 days of the delivery. Shipping fees and handling charges are not refundable and all sale items are final purchase. We reserve the right to reject returns violating our Return Policy. Please follow the guidelines below. If you're having any problems with the return process, you can contact our Customer Service team to assist you further.

*Refunds are not available for items that you haven't requested a return on your account page.

Please submit a return request through your account. Once your return request is approved, the Customer Service team will send you with a return shipping label to your email address. Please send us item(s) you want to return by using the label you received. Once we receive it and examine the condition of the item, we will proceed with a refund.

• You can return the item if it's unworn, unwashed, and with the original tag.
• Please repack the item you want to return and enclose the completed return form in the package.
• Please mark "RETURN GOODS" outside the box and send it to the address below.
• After dispatching the items, please provide us with a tracking number for the returning package to our email service@loading-room.com
• All international return shipping charges and other taxes are responsible for customers apart from the case we provided incorrect/defective items.

Exchanges

We only accept returns, not exchanges. If you'd like to exchange one or more items from your order, you can return item(s) first and place a new order for the preferred item(s).

Refunds

Payments will be refunded back to your account. Allow up to 5~7 working days for processing upon receipt of your item and 4 working days for the refund to clear into your account. Please note that only the amount for the original item is refundable.

CONFIRMATION

By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will refund your order or notify you via email after processing a partial refund and then the rest items will be shipped out. Please read the terms & conditions before placing any orders on loading-room.com

AGE RESTRICTIONS

Parental or guardian consent is required for customers under the age of 18. If you are under 18 you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

We take your online safety and the security of your information very seriously. This policy outlines how we handle that information.

What information do we collect?

Through this website you are able to order products, make requests for information and register to receive materials. The kinds of information we collect on these pages are your name, postal address, email address and phone number. We DO NOT collect credit/debit card information. This data is handled securely by a third party payment processor. None of your credit/debit card information is stored anywhere on this site.

How do we use your information?

The information you provide about yourself when placing an order is used only to complete that order. This information is not shared with any third parties except where it is necessary to complete/deliver that order. We use email addresses provided to answer emails we receive. Your email address is not used for any other purpose and is not shared with any third parties. You can register for updates on new products, sales, restocked items, services and information. Information provided when registering for these updates will not be used for any other purpose other than to provide the requested information. You can unsubscribe from these updates at any time. We may use non-identifying aggregate information to better design our website and services but will never use or share the personally identifiable information provided to us in any other way without also providing you an opportunity to opt-out of such unrelated uses.

How can you access and edit your account information?

You can access all your personal information that we collect online and maintain by logging into your account with the email address and password you created when you registered with us. To ensure your privacy and security is protected at all times we take reasonable steps to verify your identity before granting access to certain parts of the site. In such cases you may be asked to log in a second time. If you have any questions or concerns at all regarding these privacy policies, please contact us through the inquiries form.

Disclosure of your information

Any personal information you provide to us will be stored on a trust worthy hosting provider DigitalOcean, LLC. We do not rent, sell or share personal information about you with other people or companies. We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Changing or deleting your information

Any personal who has registered HIKO Social Login accounts may review, update or delete their account profile by logging into their account in https://heavy-free.myshopify.com/account/login. HIKO Social Login may retain an archived copy of your records as required by law or for legitimate business purposes. If you’d like HIKO Social Login to delete any information that it has on you, please send an email to support@hiko.link.

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